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Spa FAQInformation to aid you in making the most of your Spa visit.


What amenities are available at the Spa?

Both the ladies locker area and the mens locker area have a dry sauna, eucalyptus steam room, restrooms and showers. The fitness room is also included with the hot springs pass. Guests receiving spa treatments are encouraged to enjoy the relaxation rooms and fruit-infused water, as well as the hot springs and luxury locker room amenities before and after their treatments.

Should I shave before a treatment?

Shaving is not recommended prior to any body treatments or hair removal services. For men, shaving is recommended, but not necessary, prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your appointment.

What if I have gender preferences?

If you prefer a male or female therapist, please make your gender request when scheduling your appointment.

What should I wear during my treatment?

Most body treatments are enjoyed without clothing; however, please wear whatever makes you comfortable. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided.

What about my comfort?

This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We request that cell phones and pagers be turned off in the spa.

What if I am pregnant?

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa agents if you are pregnant when you make your appointments so that they can offer guidance.

What if I have special health considerations?

Please notify our spa reservation agent before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.


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